Privacy Policy

Introduction

Welcome to https://mercedes-structural-repair.dentrepair-talk.com (hereafter referred to as “Mercedes structural repair,” “we,” or “our”). We are committed to protecting your privacy and ensuring the security of your personal information. This comprehensive Privacy Policy outlines our practices regarding the collection, use, and disclosure of data in compliance with various global privacy laws, including but not limited to:

Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA)
Quebec Law 25
The General Data Protection Regulation (GDPR) of the European Union (EU)
Brazil’s Lei Geral de Proteção de Dados (LGPD)
California’s Consumer Privacy Act (CCPA/CPRA), California, USA
Colorado’s Consumer Protection Act (CPA)
Utah’s Consumer Sales and Service Act (UCPA)
Connecticut’s Connecticut Transactional Data Security Act (CTDPA)
Virginia’s Consumer Data Protection Act (VCDPA)
South Africa’s Protection of Personal Information Act (POPIA)

Scope

This Privacy Policy is applicable to all aspects of our online presence, including but not limited to our website, mobile applications, online services, and products. However, please be advised that this policy does not cover third-party platforms, applications, or services accessible through links on our site. These external entities have their own privacy policies, and we encourage you to review them before providing any personal information.

Processing Activities

This policy outlines the ways in which we process your data across various touchpoints:

User Accounts: When you create an account with us or use our services as an authorized user, we collect and store account-related information, such as your name, email address, and password.
Payment and Financial Information: We securely process payment details, including cardholder information, to facilitate transactions. This data is handled in compliance with PCI DSS (Payment Card Industry Data Security Standard) guidelines.
Purchase History: Details of products or services purchased from us, including quantities and transaction dates, are recorded for billing, shipping, and customer service purposes.
Mobile Device Identifiers: We may collect unique identifiers from your mobile device when you use our mobile applications, such as device types, operating system versions, and advertising IDs.
Location Data: With your consent, we can access your location data to provide personalized services or location-based content.
Feedback and Reviews: Information provided through surveys, feedback forms, or product reviews is used to improve our products and services.
Social Media Interaction: If you interact with us on social media platforms, we may collect the information made public on your social media profiles.

Personal Data Collection

We gather various types of personal data, including:

Account Information: Details required to set up and maintain your user account, such as name, email, phone number, and address.
Payment Information: Credit or debit card details, billing addresses, and transaction records for processing payments.
Financial Information: Bank account numbers, investment portfolios (if shared), or other financial data relevant to our business operations.
Purchase Information: Product/service preferences, purchase history, order details, and delivery addresses.
Mobile Device Identifiers: Unique identifiers associated with your mobile device for analytics and targeted advertising.
Location Data: Your geographical location when you interact with our services or consent to share it.
Feedback and Communication: Comments, messages, emails, and any other form of communication you send to us.
Social Media Information: Profile information, posts, and interactions when you engage with us on social media platforms.
Product Information: Details about products viewed, purchased, or added to your wishlist.

We obtain this data through direct user input, automatic collection by our systems, and third-party service providers.

Cookies and Similar Technologies

We employ cookies and similar technologies to enhance your experience on our website and for analytics purposes:

Strictly Necessary Cookies: These are essential for the basic functions of our website, such as enabling login sessions or shopping cart functionality.
Preference Cookies: Used to remember user preferences, such as language settings or display options.
Analytics Cookies: Track website usage, gather aggregate data, and analyze how visitors interact with our site to improve its performance and content.

Users have control over non-essential cookies through our Cookie Manager, allowing them to customize their cookie preferences.

Data Retention and Deletion

We retain personal data only for as long as it is necessary for the purposes specified in this policy or required by applicable laws. Once the retention period expires, we will securely delete or anonymize the data. The specific retention periods vary depending on the type of data and its use:

Financial and transaction data may be retained for tax or accounting purposes and subject to regulatory requirements.
Communication records may be kept indefinitely to maintain customer service standards.
Marketing and analytics data are typically retained for 24 months after your last interaction.

Data Security Measures

We prioritize the security of your personal information and implement robust technical and organizational safeguards:

Encryption: We use encryption protocols to secure data during transmission and at rest, ensuring that sensitive information remains confidential.
Secure Third-Party Processing: We engage reputable third-party service providers who adhere to strict privacy and security standards to process data on our behalf.
Access Controls: Our systems are designed with role-based access controls, ensuring that only authorized personnel can access personal data.

Children’s Privacy

We do not knowingly collect or solicit personal information from children under 18 years of age. If we learn that we have collected such data in error, we will take steps to delete it promptly. Parents or guardians who believe their child’s privacy has been compromised should contact us using the details provided below.

Your Data Rights

Depending on your location and applicable laws, you may have certain rights regarding your personal data:

Access: The right to request access to the personal data we hold about you and to receive information about its use and disclosure.
Rectification: The right to correct or update incomplete or inaccurate personal data.
Erasure (Right to be Forgotten): In certain circumstances, the right to request the deletion of your personal data from our systems.
Restriction: The right to limit the processing of your personal data in specific situations.
Portability: The right to receive a copy of your personal data in a structured, commonly used format and to transfer it to another controller.
Objection: The right to object to the processing of your personal data for direct marketing or other purposes.
Non-Discrimination: The right to be free from unfair treatment based on your exercise of data protection rights.

To exercise any of these rights, please contact our privacy team using the details provided below. We will respond to legitimate requests within a reasonable timeframe.

Changes to Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal and regulatory reasons. Any modifications will be posted on this page with an updated revision date. We encourage you to review this policy periodically to stay informed about your privacy rights and how we protect your data.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

Email: [email protected]
Mail: Mercedes structural repair, [Address]

We are committed to addressing any data privacy concerns you may have and providing transparent and responsible practices in all our interactions.